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WEAR JYIA

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Frequently Asked Questions

Everything you need to know about shopping with Wearjiya.

🛍️ Ordering
How can I place an order?+

Simply select your favorite product, choose your size and quantity, and click Add to Cart. Proceed to checkout and enter your delivery details.

Can I place an order through WhatsApp?+

Yes. You can contact us through WhatsApp for assistance with your order.

Can I cancel my order after placing it?+

If your order has not yet been dispatched, contact our customer support as soon as possible. Once an order has been dispatched, cancellation may not be possible.

🚚 Shipping & Delivery
How long does it take to process my order?+

Orders are processed within 3–4 working days.

How long does delivery take?+

Estimated delivery is 3–5 working days after your order has been dispatched. Delivery times can vary depending on your location and courier service.

Do you deliver all across Pakistan?+

Yes, we deliver to eligible locations across Pakistan. Remote areas may require additional delivery time.

Will I receive a shipping confirmation?+

Yes. Once your order has been shipped, you will receive a confirmation/update.

💳 Payment
Do you offer Cash on Delivery?+

Yes. Cash on Delivery is available for eligible orders within Pakistan.

Is there an advance payment for COD orders?+

Yes. A 50% advance payment is required to confirm eligible COD orders. The remaining 50% is payable upon delivery.

📏 Size & Products
How do I choose the right size?+

Please check our Size Guide before placing your order. If you need help choosing a size, contact our support team.

Are your products available in different colors?+

Selected products are available in multiple colors. Available colors are displayed on each product page.

🔄 Returns & Exchanges
Can I return or exchange my order?+

Returns and exchanges are subject to our Returns & Exchange Policy. Please review the policy before placing your order.

What should I do if I receive a damaged or incorrect item?+

Contact our customer support as soon as possible after receiving your order and provide your order details and photos of the item.

🏠 Delivery Address
Can I change my delivery address?+

Yes, if your order has not been dispatched. Contact us as soon as possible after placing your order.

Can I change my address after dispatch?+

No. Once the order has been dispatched, the delivery address may not be changed.

📞 Customer Support
How can I contact Wearjiya?+

You can contact our customer support through WhatsApp.
WhatsApp: +92 307 6554380

Still Have Questions?

We're here to help you every step of the way.

💬 Chat With Us on WhatsApp